Thanks for the quick response (I’m still waiting to hear back from Gazelle, so perhaps experiences differ). We test road the Medeo t10+ and really liked them, but I am a big guy so I wanted the best wheels I could get on the stock bike hoping I wouldn’t need to get a custom wheel made.Couldn't disagree with this more, perhaps the shops ability to communicate effectively is the issue? Our outside rep and everyone with Gazelle has been incredible and we usually move 150+ units a year. Not only has warranty support been great (infrequent too, well built stuff) but they'll compensate for my technician's time too, lots of other brands don't do that.
Anyway I can help out?
RE vague specs, that's across lots of brands due to the parts shortage. What info are you looking for?
Reading/watching the reviews that Gazelle links to on their product page, we were led to believe upgrading to the Ultimate series would get us: Better wheels & tires, Deore XT shifter /or groupset (reviewers were not always crystal clear on this), different seat, different grips, and a Suntour 80mm travel air shock ( nice for a bigger guy as air suspension is more adjustable). So we ordered the Ultimates, which the LBS had to bring in from another store.
I was really surprised when we went to pick up the bikes that two of the key features we wanted (XT groupset and air suspension fork) were not on the bike. While dissapointed, I could live with the deore groupset, as one can add XT shifters to the standard Deore and get the double shift feature the XT provides. However, missing the adjustable air suspension fork was a huge disappointment as I don’t think /know if the spring suspension will work well with my weight.
So I contacted Gazelle about the wheelset and got the info I needed. I replied, thanked them, and asked for details on what fork came with my bike (there is zero documentation included with the fork and no details on their website). Also, doing a side by side comparison with the Medeo t10+, there is a different shifter on each of our Ultimates that are not used on the Medeo.
So two questions perhaps you can assist with:
1. What spring based fork suspension was used in place of the Suntour 45 air suspension, and where can I get a manual on it to see how best to set the pre-load and percent lockout features?
2. What shifter is being used with the deore set on our bikes? I’m wondering if Gazelle switched to deore groupset due to supply chain issues, but did include the XT shifters?
I can’t find any information stating what we purchased. I like to do as much of my own setup & maintenance as I can, but I have almost exclusively ridden touring bikes (no suspension systems), so I would like to find the manuals and specs for what is on our bikes. Sorry for the long post, and I do hope you, Gazelle or someone else on this forum might have this info.